Custom Seat Covers | Custom Service Deposit

1. All of our custom service offerings require an initial deposit.
2. Once we’ve received payment, our design team will reach out via email within 3-5 business days to discuss your ideas and confirm the full details of your order. We can then provide you with a quote for the full project.
3. Should you accept the quote and wish to proceed, you will receive an invoice for the remaining balance of your custom order. We require final payment before we begin the designing and templating process.
4. Once we’ve received final payment, our design team will work with you through computer sketches to come to an agreed-upon design. Once your design has been finalized, we will begin the manufacturing process.
5. Please allow approximately 20-25 business days for manufacturing. Once it’s ready, we will send you a photo of the finished product for final review and approval.
6. Once we’ve received final approval, you will receive an email notification once your order has shipped.

Please note that all custom order sales are final.

Shipping

All orders placed on our website are shipped from Canada. Delivery times are based on product availability, as well as customer location. We ship within North America, and to most International destinations, using a variety of postal services. We do not ship to PO Box addresses.

Duties & Taxes

All international shipments are subject to duties/taxes charged by your country's customs upon delivery. If the shipment is refused due to refusal of paying import fees, we may abandon your order and not offer a refund.

Returns & Exchanges

If you are not completely satisfied with your purchase, or if the item arrived damaged, we will gladly accept return of the ordered item(s) within 30 days of received date. Please ensure that you follow our returns process, to avoid ineligibility and/or incurring restocking fees.